Help and Resources
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      3. Help and Resources

      How to Access Help and Resources Related to MyDirectPlan Application

      Users can access Help and Resources related to the MyDirectPlan application in two ways:

      1. Section-Related Help:
        • Each module/section includes YouTube and Knowledge Base icons, placed at the top-right of the application. These icons help the users access help resources specific to the active/selected section.
        • Click on the YouTube icon to open YouTube videos related to the selected section. For example, if you are in the View/Approves Expenses section, then you will be taken to the YouTube video regarding the View/Approves Expenses section.
        • Similarly, clicking on the Knowledge Base icon takes you to the Knowledge Base articles related to the selected section.
      2. Help and Resources Section:
        • To access the “Help and Resources” section, log in to your MyDirectPlan account and navigate to the “Help and Resources” tab, available in the left-hand side menu.
        • Clicking on “Help and Resources” opens a new screen containing a variety of resources for Help. The Help section includes:
          • Instructional YouTube Videos related to the MyDirectPlan application.
          • Knowledge Base.
          • Contact Information for the SSAH Regional Offices and Passport Agencies.
          • Details of the Customer Support hours.
          • Contact Us details.
          • Options to Schedule a Call and Send a Message to MyDirectPlan support.

        Still need help? 

        Please email us at support@mydirectplan.com  so that our support team can assist you.