You can access the Help Resources related information for the MyDirectPlan application in two ways:
- Section-Related Help:
- Each module/section includes YouTube and Knowledge Base icons, placed at the top-right of the application. These icons help the users to access help resources specific to the active/selected section.
- Click on the YouTube icon to open YouTube videos related to the selected section. For example, if you are in the Dashboard section, then you will be taken to the YouTube video linked with the Dashboard section.
- Similarly, clicking on the Knowledge Base icon takes you to the Knowledge Base articles related to the selected section.
- Each module/section includes YouTube and Knowledge Base icons, placed at the top-right of the application. These icons help the users to access help resources specific to the active/selected section.
- Help and Resources Section:
- To access the “Help and Resources” section, log in to your MyDirectPlan account and navigate to the "Help and Resources" option, available in the left-hand side menu.
- Clicking on the "Help and Resources" opens a new screen containing a variety of resources for Help. The Help section includes:
- Instructional YouTube Videos related to the MyDirectPlan application.
- Knowledge Base for all Funding Types.
- Program Information for SSAH Funding.
- Contact Information for the SSAH Regional Offices and Passport Agencies.
- Details of the Customer Support hours.
- Contact Us details.
- Options to Schedule a Call and Send a Message to MyDirectPlan support.
- To access the “Help and Resources” section, log in to your MyDirectPlan account and navigate to the "Help and Resources" option, available in the left-hand side menu.
Still need help?
Please email us at support@mydirectplan.com so that our support team can assist you.