Dashboard Tour (Passport)

Understanding your MyDirectPlan Account and Dashboard

When logged in to your MyDirectPlan account on desktop, you will notice various options on the left hand menu screen. In this article, we are going to highlight what each tab is responsible for. 

There are 10 tabs in the menu bar on MyDirectPlan. Each one has its own functionality.  They are as shown:

Screen Shot 2021-05-12 at 4.12.45 PM


The Dashboard tab is the default page which will open once you have logged in to your MyDirectPlan account. Your dashboard has many features, which we have outlined:

Screen Shot 2021-05-14 at 4.05.56 PM

Screen Shot 2021-05-14 at 1.28.32 PM The Recipient Profile: This is where you can switch between recipient accounts.

Screen Shot 2021-05-14 at 1.28.32 PM copy Fund Type: This is where you can switch between funding types for the selected Recipient.

Screen Shot 2021-05-14 at 1.28.32 PM copy 2 Menu options: These are the various tabs you can select on your MyDirectPlan account. Continue reading to see what each tab allows you to do. 

Screen Shot 2021-05-14 at 1.28.32 PM copy 3 Previous Fiscal Year button:  This button, when clicked, will adjust your dashboard to show your funding amounts for the previous fiscal year. 

Screen Shot 2021-05-14 at 1.28.32 PM copy 4 Fiscal Year Filter: Selecting this will open a drop down menu of the previous, current, and next fiscal year.

Screen Shot 2021-05-14 at 1.28.32 PM copy 5 Next Fiscal Year button: This button, when clicked, will adjust your dashboard to show your funding amounts for the upcoming/next fiscal year. 

Screen Shot 2021-05-14 at 1.28.32 PM copy 6 Your Funding: In this section, you will see a visual graph of your funding. It outlines your total funding, your available funding, as well as your used funding. This is also listed above the graph. 

TIP: Missing your funding? Check out this article, which can assist you in getting it added!

In the Add Expenses tab, you can enter in eligible expenses quickly and easily. Passport expenses are referred to as service types. The listed service types are the same ones that would be listed on the Passport Purchase of Service Invoice Form. A copy of this form is generated when a submission is made via MyDirectPlan. 

Screen Shot 2021-05-16 at 10.06.37 PMSelecting the appropriate service type will then allow you to submit an expense under that category.


TIPKeep in mind that an expense is not submitted until you have gone to your Manage Expenses section of your account, as from there you can then submit your expense.

The Manage Expenses section of MyDirectPlan is where you can review the expenses created in the "Add Expenses" tab prior to submission to your Passport agency. This is also where you may review your previously submitted expenses as well. 


Remember, expenses are not yet submitted until they are in saved  status and you have selected them using the checkboxes next to each expense, as shown:

Screen Shot 2021-05-14 at 1.56.26 PMAfter selecting the expense using the checkbox, you may submit it by selecting the create invoice button. 


TIPExpenses in Pending status are Support Worker expenses. Have your Support Worker log in to their MyDirectPlan account and approve these expenses. Read more here

Screen Shot 2021-05-12 at 4.08.02 PMAfter submitting expenses to your Payment Processing Office through the Manage Expenses tab, you can view the status of that invoice in the Invoices section of your account. The status displayed indicates what stage your invoice is at in processing (and if action is required). The status you see comes directly from the Payment Processing Office. Hover your mouse over the status to see a definition of what the status means.


Seeing 'Action Required' on one of your invoices? Read more here

TIPFor questions regarding your invoice, including its current status, timeline for reimbursement, or for any changes that need to be made to an invoice, please contact your Passport agency. MyDirectPlan does not handle any payment related matters, as we do not have access to this information. 

The Budget Planning tool allows you to budget your funding for each month of the year. The monitoring tool will not have any affect on other areas of your MyDirectPlan account. Setting up this budget will allow you to plan how to spend your approved budget and keep track of your spending throughout the fiscal year. 

The Manage Workers section of your account is how you can add Support/Education/Respite Worker accounts, which allow you to log the work performed by Workers, and also allows your Workers to verify the days worked, as well as the hours and rate being claimed for Passport Funding. Note that the Worker(s) will not have access to your personal profile or budget information.

You will not be able to enter any expenses related to the services your Worker has provided until they have accepted the MyDirectPlan invitation and their status says Active.


For more information on adding workers and the approval process, check out our knowledge base article on the topic here. 

The agencies and organizations that you purchase Community Participation Supports from will need to be added to your account. Many are already registered by the Payment Processing Office and can be selected from the provided list in the Manage Organizations portion of your account.


You must add a Service Agency / Organization to your list before you can enter most Community Participation Supports, Person Directed Planning or Administration expenses. If you cannot find your Service Agency / Organization in the list, you will have the option to manually add it. 

Any information you entered during the set-up wizard is saved in your Account Settings. In this section, you can:

  • Review and edit your profile information 
  • Review and update your Fund Settings. 
  • Change your password
  • Change the email address you use to sign in to MyDirectPlan 
  • Change your notifications and communications settings. 

Any profile information that is updated will need to be shared with your Passport Agency. Please notify your Passport Agency directly of any changes. 

Screen Shot 2021-05-14 at 2.15.58 PM

The Add Recipient portion of your account is where you can add new recipients, as your MyDirectPlan account allows you to manage the funding of multiple recipients. 

Screen Shot 2021-05-12 at 4.08.32 PM

The Need Help tab is where you can find the contact details of MyDirectPlan support. You can also schedule a call with a live agent, or view various online support materials to assist with the application, including instructional videos, user guides and FAQs.


TIPWe have a handy article that outlines how you can schedule a support call with MyDirectPlan, where a live agent will call you at a selected time and date. To learn more about scheduling a call, visit this article


And there you have it! You are now an expert on all things related to your MyDirectPlan account and your dashboard's many features. 🎉


Still need help?